Denbighshire County Council is contacting vulnerable residents to check on their wellbeing and offer community support during the coronavirus outbreak.
Everybody receiving shielding letters from the Chief Medical Officer for Wales is being called by a Council officer to arrange community support or food box deliveries if required.
So far more than 3,000 residents have been contacted and support provided has included referrals to community groups or local charities for help with, for example, advice about finances, grocery shopping or dog walking.
A number of residents have contacted the Council to offer their thanks to staff as well as posting their thanks on social media.
One resident said:
“I recently received a call from the Council advising me I was on the NHS shielding list and I was given valuable information about the available services for myself and my wife. This included food and medical deliveries.
“We later received a food parcel with much needed essentials. I would like to pass on our thanks and appreciation to the staff for everything they are doing for the community and everyone else making deliveries and other jobs during these difficult times.”
Another resident said:
“I would like to applaud what Denbighshire County Council is doing and I’d like to thank the Council for the call. We really appreciate it and we really appreciate all those still going to work and everything that has been done for us. Well done.”
Cllr Bobby Feeley, the Council’s Lead Member for Well-being and Independence, said:
“We have been getting some fantastic feedback from residents receiving these calls, it is encouraging to know the calls are providing the right support for our residents.
“Staff are extremely appreciative of the comments and I would like to thank them for their outstanding work during this time.
“We will continue to stay in touch with residents who have received a call throughout the lockdown period. We also understand it is not only those in receipt of a shielding letter that need support. If anyone is worried about themselves or a friend, relative or neighbour they can call the Council on 01824 706000 and a call-back will be arranged as soon as possible.”
Residents who are concerned about the legitimacy of these calls can hang up and call the Council back direct on 01824 706000.