Residents encouraged to contact Citizens Advice Denbighshire

Denbighshire residents are being encouraged to contact a charity if they are struggling financially during the coronavirus pandemic.

Citizens Advice Denbighshire provides free, confidential and impartial advice and campaigns on big issues affecting people’s lives.

During 2020 Citizens Advice Denbighshire secured more than £10.95m of benefit and tax credit gain for residents, raised 276 people out of fuel poverty and dealt with more than 8,400 enquiries.

Cllr Hugh Evans OBE, Leader of Denbighshire County Council, said: “As we know covid-19 has bought many challenges to individuals within our communities as well as to public service organisations who support residents on a regular basis.

“There has been a tremendous effort made by charities, third sector organisations and volunteers across Denbighshire during the past year, and I would like to thank everyone who has played a role in helping our communities during this time.

“Citizens Advice Denbighshire provides a key role in supporting our residents and this has been particularly important in the last 12 months.

“The Council is delighted to work in partnership with Citizens Advice Denbighshire on a wide range of projects including the School Uniform Recycle scheme, the Eat Well, Cook Slow project which has helped provide 160 families with slow cookers, while our Homelessness Prevention Team also works closely with them.

“I would encourage all those in the county who are in need of the support from Citizens Advice Denbighshire to contact them.”

Lesley Powell, Chief Executive Officer of Citizens Advice Denbighshire, said: “We have worked closely with the Council and our network of partner agencies to ensure the maximum amount of support is accessible and available for the citizens of Denbighshire.  Working together enables us to provide an holistic service which leads to the best outcome for individuals.

“Our staff and volunteers have pulled together during this pandemic to provide a completely remote service which gives our full support to everyone, in addition to our normal advice service we have answered more than 1,500 Covid-19 related enquiries. We’re here for everyone, our help is only a phone call or a click away.”

You can contact Citizens Advice Denbighshire on 0300 3302 124 or visit