Denbighshire Talking Points – providing face to face support to Denbighshire residents

Based at all of Denbighshire’s Libraries, Talking Points are an easy and convenient way for Denbighshire residents to find out what help and support is available in their local area.

Set up to help improve residents’ health and well-being, the Community Navigators who are stationed at each Talking Point session provide Denbighshire residents with face-to-face support and advice county-wide, with the team attending a different library each day of the week.

The Community Navigators service is provided by the British Red Cross in partnership with Denbighshire County Council and work along-side key partners such as Working Denbighshire, Cwmpas, Citizens Advice, NHS Audiology and My Home Denbighshire. There is no need to book an appointment to go to a Talking Point and residents can simply turn up at a Talking Point when one is taking place. However, appointments can still be booked if requested.

The Talking Points locations are as below:

Every Monday (except bank holidays) – St Asaph Library, 10:00am – 12.30pm

Every Tuesday – Rhyl Library and Ruthin Library, 10:00am – 12.30pm

Every Wednesday – Denbigh Library and Corwen Library, 10:00am – 12.30pm

Every Thursday – Llangollen Library, 10:00am – 12.30pm

Every Friday (except bank holidays) – Prestatyn Library and Rhuddlan Library, 10:00am – 12.30pm

Jeff Jones, Community Navigator said:

“Having worked in the Talking Points for 8 years, I see first-hand the positive impact a simple face to face chat can have on a person’s everyday life. Sometimes it can be someone’s first step to remaining independent in their home and improving their health and well-being.”

Michael Vinsome, Community Navigator added:

“As a Community Navigator, I support people facing a wide range of challenges – from practical concerns like housing or finances to emotional and psychological struggles.

What makes this role so rewarding is knowing we’re in it for the long haul. We don’t just signpost – we stay involved, making ongoing referrals for as long as someone needs us. The feedback we receive from people we’ve helped is genuinely moving, and it’s what makes this work feel so worthwhile.”

Councillor Elen Heaton, Lead Member for Health and Social Care said:

“Talking Points are easily accessible at Denbighshire’s local Libraries, where the friendly Community Navigators and always ready to help and chat.

The support available through the Talking Points sessions is wide ranging thanks to the work that the Community Navigators do with partnering organisations. I would urge anyone who thinks they may need some support to go along to their nearest talking points session.”

For more information, please go to: https://www.denbighshire.gov.uk/en/health-and-social-care/adults/talking-points.aspx