July 21, 2024

Moneypenny appoints new Group Chief People Officer

Moneypenny, a global leader of call answering and live chat services with offices in the UK and US has appointed a new Group Chief People Officer, Fiona Armstrong.

Fiona brings a wealth of experience from a career in large scale people leadership roles; most notably LVMH (Louis Vuitton Moet Hennessy) and The LCap Group.

Fiona’s expertise lies in leading the people agenda and she is passionate about supporting globally based diverse teams full of fantastic talent. Her role at Moneypenny will be all encompassing with a focus on attracting, developing and retaining the talented and diverse individuals who make Moneypenny what it is today. Fiona will leverage her extensive knowledge to support the businesses and talent processes to enhance all aspects of the Moneypenny experience.  She will ensure the continuation of the happy and award-winning culture that Moneypenny has become synonymous with since its foundation in 2000.


Joanna Swash, Group CEO at Moneypenny comments; “We are delighted to welcome Fiona to our fast growing team and are excited about the fantastic experience she will bring to Moneypenny. Since day one of Moneypenny, our people have always been, and will always be, our most important and most powerful asset. I am so impressed by Fiona’s passion for the impact that brilliant talent has on the success of every business. She’s an excellent addition to our team, and her experience and expertise will be invaluable as we continue to strengthen the Moneypenny brand and position the company for continued growth in both the UK and US.”


Fiona comments: “I am thrilled to be joining Moneypenny at such an exciting time, particularly with the exciting expansion plans in place for both the UK and US.  People are at the heart of Moneypenny’s business strategy, and I am really looking forward to taking the lead on the ambitious people and culture agenda; scaling the people strategy in line with Moneypenny’s growth.”

As the call answering and live chat expert, Moneypenny supports over 21,000 businesses of all shapes and sizes across the UK and US. Looking after millions of great conversations across multiple channels, Moneypenny delivers outstanding service to clients’ customers every year. 

Moneypenny is proud to have been part of the ‘100 Best Companies to Work For’ seven times and be recognised as a Great Place To Work (GPTW)